How To

For seniors sixty (60) and over and individuals with disabilities eighteen (18) and over:

• Call ACCESS WILLIAMSBURG at 757-920-5800

• Hours of Office Operation:  8:00 AM to 5:00 PM Monday through Friday.

• New customers will need to complete an intake form over the telephone that normally takes approximately ten minutes.  Please have all of your appointment information available when you call.  This data will be entered into the ACCESS WILLIAMSBURG scheduling software and you will later be contacted by one of our transportation providers with information detailing your scheduled ride.

• Current customers call with their appointment information that will be entered into the ACCESS WILLIAMSBURG scheduling software and you will later be contacted by one of our transportation providers with information detailing your scheduled ride.

• Rides will be scheduled utilizing professionally trained drivers with wheelchair accessible vans.

• Every attempt will be made to accommodate all transportation requests.  However, there may be times that a customer’s request cannot be fulfilled.  When such times occur, the customer will be contacted to discuss ride alternatives.

• Please call with as much advanced notice as possible if you must cancel your ride.

• All customer information will be kept confidential.

• If you are in need of additional services, please let the scheduler know and they will have a representative from the Peninsula Agency on Aging contact you.